Leave Capsule. Skip the AI credits.
Capsule is a clean, well-designed SMB CRM. The AI Content Assistant credits, transcription credits, and storage tiers turn the simple pricing page into a stepped bill once your team actually uses it.
3-year savings (50 seats)
$54,000
vs Capsule effective $60/seat
Why teams leave Capsule
The four reasons we hear most often.
Reason 01
AI credits, not features
Capsule's Content Assistant and Meeting Assistant burn credits per use. Power users hit limits, and top-up credits cost more per token than running your own keys.
Reason 02
Storage tier traps
Document storage limits push teams from Teams to Enterprise tiers. Storage isn't a feature — it's a price ladder.
Reason 03
Reporting depth limits
Advanced sales analytics live in higher tiers. Cross-object reporting (cases linked to opportunities) requires exports.
Reason 04
Limited customization beyond fields
Custom entities, deep workflow logic, and integrations beyond the natives all require workarounds — usually Zapier.
The math
What Capsule actually costs.
Public list pricing plus the add-ons most teams end up buying. Implementation and admin overhead extra.
| Line item | Cost |
|---|---|
Teams tier | $36 / seat / mo |
Enterprise tier | $72 / seat / mo |
AI Content Assistant credits | stepped |
Transcription credits | stepped |
| Real all-in | ~$60 effective per seat all-in |
What we migrate
Every record.
Every field.
Specifically, from Capsule. Nothing is left behind to "migrate later."
- People, Organisations, Opportunities
- Cases, Projects, Tasks, custom fields
- Tags, lists, saved filters
- Email integration history (Outlook, Gmail)
- Capsule Mail Drop threads
- Activity, history, attached documents
- Pipelines, stages, milestones
Our recommendation
Replace Capsule with Twenty (open source).
Twenty matches Capsule's clean, simple-first UI almost exactly — same People/Companies/Opportunities model, similar tag and pipeline patterns. AI features run on your own Claude or OpenAI keys, with no per-credit accounting.
Not the right fit?
We also build fully bespoke CRMs, deploy Twenty / EspoCRM / NocoBase to other variants, and integrate with whatever you're keeping. The audit covers the choice.
Capsule migration FAQ
Specific to Capsule.
Other questions? Email us — that's a real address.
Contact usRelated alternatives
Compare against another CRM
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Less Annoying CRM alternative
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Nutshell alternative
Nutshell ships a competent SMB CRM, then sells marketing as a separate per-contact tier on top. Combined, the bill ends up matching mid-market CRMs without matching their depth.
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Copper alternative
Copper's Google Workspace integration is its strongest pitch. We replicate the Gmail / Calendar tightness without the per-seat license.
§08 — Stop renting
Stop renting your CRM.
Book a 30-minute audit. Walk away with a written replacement plan and a fixed quote. The audit is free whether or not you hire us.
No sales call · No pitch deck · Just savings