Leave Close. Keep the dial.
Close is great if your reps live on the phone. It's also priced like the phone is the product — Power Dialer overages, SMS overages, and tier upgrades stack fast on outbound teams.
3-year savings (50 seats)
$92,000
vs Close effective $145/seat
Why teams leave Close
The four reasons we hear most often.
Reason 01
Telephony overages
Close bundles a small calling allowance. Teams that dial all day blow through it monthly. Per-minute overages turn a $99 seat into a $200+ effective seat.
Reason 02
Power Dialer / Predictive Dialer paywalls
Power Dialer is gated to higher tiers, and the predictive dialer sits behind Enterprise. The faster you dial, the more you pay.
Reason 03
Limits on reporting
Custom reports and advanced filters are tier-stepped. Sales-ops teams hit the ceiling and end up exporting to BI.
Reason 04
AI features are tier-locked
Call summaries, smart-reply, and AI lead-scoring all require the higher Pro+ or Enterprise tiers — even though most teams just want a basic copilot.
The math
What Close actually costs.
Public list pricing plus the add-ons most teams end up buying. Implementation and admin overhead extra.
| Line item | Cost |
|---|---|
Pro tier | $99 / seat / mo |
Enterprise tier | $139–159 / seat / mo |
Telephony overages | $0.013–0.04 / min |
SMS overages | stepped |
| Real all-in | ~$145 effective per seat all-in |
What we migrate
Every record.
Every field.
Specifically, from Close. Nothing is left behind to "migrate later."
- Leads, Contacts, Opportunities (with custom fields)
- Calls, voicemails, recordings (where retained)
- SMS threads and templates
- Email sequences (re-implemented as workflow records)
- Smart Views, custom statuses, pipelines
- Reports, leaderboards, activity metrics
- Integration credentials (Slack, Zoom, Zapier)
Our recommendation
Replace Close with Twenty (open source).
Twenty handles the lead-and-pipeline UI cleanly, and we wire Twilio, Aircall, or Dialpad directly for telephony. Reps still get one-click dial, recording, and call logging — but you own the telephony provider relationship and pay wholesale rates.
Not the right fit?
We also build fully bespoke CRMs, deploy Twenty / EspoCRM / NocoBase to other variants, and integrate with whatever you're keeping. The audit covers the choice.
Related alternatives
Compare against another CRM
Pipedrive alternative
Pipedrive's pipeline UI is great. Its growing add-on tax — LeadBooster, Smart Docs, Campaigns, AI Sales Assistant — is not. We rebuild the UI without the upsells.
HubSpot alternative
Sales Hub, Marketing Hub, Service Hub, Operations Hub — your bill compounds with every Hub. We replace the suite with one CRM you actually own.
- sl
Salesflare alternative
Salesflare's auto-data-capture is genuinely useful for small B2B teams. The trade-off is a CRM whose customization, reporting, and integration depth all hit hard ceilings the moment you grow past a single sales pod.
§08 — Stop renting
Stop renting your CRM.
Book a 30-minute audit. Walk away with a written replacement plan and a fixed quote. The audit is free whether or not you hire us.
No sales call · No pitch deck · Just savings